How Do I Make a Claim With Lufthansa?

If you have booked flight on Lufthansa & there has been some irregularity on same, you can always contact airline to make a claim!! Also, there are certain terms involved with the same, only if you abide by them, you will be able to receive your compensation successfully! 

Continue reading to figure out steps regarding how to ask for a claim with Lufthansa, what types of claims you can ask for on Lufthansa, & other important info. 

Claims You Can Make on Lufthansa

1. Below are the types of claims that Lufthansa allows you to make if you are making a booking.  
2. In case, that Lufthansa has cancelled a flight because of “technical error” or any other security reasons, you can make request for compensation or a refund from airline!!
3. If your flight has been delayed for 4 hours or more, you have option to cancel or claim a refund from the airline’s representative!!  
4. If you are making a cancellation because of health emergency, you may not be charged a cancellation fee & get a refund!! 
5. You have the option to make a claim from the website, phone or at the airport counter. 
6. If your claim request has been accepted, you will receive a claim after a few business days of making the claim!! 
7. If there is delay or cancellation of a flight, only person who has made the booking can ask for a claim. If you are asking on behalf of another person, you have to submit authorization issued by the concerned person!! 
8. If you originally made your booking via a travel agency, it is ideal if you reach out to them directly for any kind of claim you would like to make against your booking!!

How To Make A Claim On Lufthansa?

There are two ways to make a claim on Lufthansa - either from the official website or via call!! The steps associated with the same are shared below. 

Contact Lufthansa Customer Service Via Website

1. Visit Lufthansa Airlines official website. 
2. Go to the “Compensation & Reimbursement Page”. 
3. Next, select the irregularity that occurred on your flight. 
4. After that, add your booking details & personal details to retrieve your booking. 
5. Attach the receipt or any other document that is needed to process your claim.
6. Once you have added all the details, confirm and submit. 

Contact Lufthansa Airlines Via Phone Call

1. Dial Lufthansa Airlines customer helpdesk number 1 (800) 645-3880
2. On the IVR, first, choose your language & select the option for the ‘File a Claim’ option. 
3. When an executive gets on a call, you have to elaborate on your claim along with your other booking details to go ahead with the claim request. 
4. Once the process is complete, your claim request will be initiated & you will get the compensation as per the flight terms & conditions. 

The third option is from the airport. To get a claim for your Scheduled flight, you can head to the Lufthansa Airlines ticket counter at the airport and request the agent at the counter to provide you with the compensation for your scheduled flight. Give all the necessary information to the agent to initiate your request for a claim. 

If you have any further queries or need assistance regarding processing your claim request by the airline, you can get in touch with a travel expert or consultant who will facilitate the process for you. 

Conclusion

You now know how to make a claim with Lufthansa easily. To do the same, you have three options either from the official website, via call or from the airport. You can choose whichever route you are most comfortable with to make your claim on Lufthansa.   

Thus, you should now be comfortable about making a claim on Lufthansa Airlines.