How Do I Contact Turkish Airlines Special Assistance

The flag carrier of Turkey, Turkish Airlines, is one of the finest airlines in Europe, reputed for its flight network, comfortable seats & delicious food. Beyond all that,airlines is mainly known for its customer service, as shared regularly by satisfied travellers choosing Turkish Airlines. If you are looking for special assistance on your flight journey, the airline has a range of services to benefit all passengers.      

Keep reading to learn about the services of special assistance you get on Turkish Airlines, and what are the criteria involved, what is the number for Turkish Airlines special assistance, & other important info. 

Turkish Airlines Special Assistance Contact Details 

To contact Turkish Airlines to avail yourself of any special assistance, you can call the help desk number (800) 874-8875 to request wheelchair assistance or any other assistance for the flight. Before you go ahead and make a request, please be through with the following terms regarding any special assistance.    

About Turkish Airlines Special Assistance

If you look at the general terms and attitudes of Turkish Airlines, the assistance provided is very generous in terms of any sort of medical needs or otherwise. However, if passenger is suffering from certain types of diseases, particularly infectious ones, Turkish Airlines would not be allowed to board. 

If you don't have any infectious disease & there is no impediment to travel, then you are allowed to board the flight. Provided you have submitted a medical report within a maximum of 10 days, which states that there is no risk of travelling by plane. 

Other than that, if a passenger is a special needs person or whose ability to move or act is temporarily restricted, then you can travel provided you have a companion accompanying you during the flight. Just make sure you have made the proper Turkish Airlines special assistance request way in advance to ensure it is taken care of. 

Below, we have covered the terms for availing assistance on a case-by-case basis. 

Can I use my own wheelchair during the flight?

You don't need to. Turkish Airlines provides wheelchairs for mobility-impaired passengers on their way to the aircraft, during the flight and when they have disembarked after the flight. Hence, you are not required to bring your own, and the assistance is free of charge. However, you do need to make a Turkish Airlines wheelchair request in advance to ensure a smooth journey on the date of the flight. 

Terms For Traveling On Stretcher 

Yes, passengers are allowed to travel on a stretcher. In this case, the passenger is going to be charged seven times the highest basic one-way adult Economy fare, along with a one-time charge of all applicable surcharges, taxes, & fees. Further, passengers who are travelling on a stretcher must travel with a companion who is going to be charged separately for their ticket. 

Note: if a stretcher is required, the airline must be informed at least ten days along with a doctor's report, which must state that the person is qualified medically to fly. Also, as stated above, as a policy, mobility-impaired passengers who require assistance for their personal needs must be traveling with a companion. 

Can Hearing Impaired Passengers Travel Without A Companion?

Yes, Turkish Airlines allows hearing-impaired passengers to travel without a companion. If you have any queries, you can get in touch with an airline representative for clarification. 

What About Passengers Who Are Both Visually & Hearing Impaired Travel?

It is very regrettable that the airline does not allow that. Passengers who happen to be both visually and hearing impaired can only travel with a companion. (If you need further assistance, you should get in touch with the airline beforehand.)

Incubator Available For Infants During Flight?

The airline is not able to carry infants in an incubator on Turkish Airlines flights. The airline regrets the lack of options. If you need any other special assistance regarding infants and children, you can speak to the customer representative directly. 

Conclusion

Thus, you have all the important information regarding special assistance with Turkish Airlines. So, you can be pragmatically and mentally prepared for what is expected on the flight. A comfortable journey awaits you now on Turkish Airlines.