How Do I Contact Swiss Air Customer Service?

To make a new enquiry or follow-up on one for Swiss Air flights, you can contact Swiss Airline customer service for assistance. Continue reading to discover and learn in more detail about the three ways to get in touch with Swiss Air Live Person, 

Ways To Get In Touch With Swiss Air Customer Service

You can connect with a live person on Swiss Air in three ways: a) via phone call b) via live chat and c) by mail. 

Contact Swiss Air Customer Service Number

This is the swiftest way to connect with a Swiss Air Live Person. You just have to dial the Swiss Air Phone Number which is +1-833-626-0737 & when connected with a live representative just state your request. For customers who have hearing impairments, you have to first dial 711 & then +1-833-626-0737 for forwarding to TRS (within the US only). 

To speed up the process, it is instructed that you have the following details at hand at the time of making the call. 

1. First & last name. 
2. Daytime telephone number. 
3. Your email address. 
4. Postal address (if needed)
5. Flight number & journey date. 
6. Booking confirmation number (if available).

Contact Swiss Air With Live Chat Option

This is the second way to get in touch with Swiss Air and is preferable if you are looking for a more interactive form of communication which involves texting. The Swiss Chat Assistance is called Nelly & is active 24/7 for your assistance. 

The steps to do the same are as follows. 

1. Dial Swiss Air official website. 
2. Click on the Swiss Chat assistant. 
3. A new tab will open which will have the chat option. Click on “Start Chat”. 
4. When connected, you can state your query in detail to process it further. 
5. If you would like to connect with a live person, just type “Speak to a live person”. 

This type of communication is preferable because you can do that whenever you want & it will be processed instantly without a time lag. 

Contact Swiss Air Via Email  

This is the third way to connect with a Swiss Air live person which is via mail. You just have to complete the online contact form & an airline representative will get back to you with the required assistance. Generally, you will get a revert within 2 weeks time of making the request. 

Also, if you reside in North America, you can use the following mailing address (below) to share your query or concern. You can add documents, invoices, etc. to better facilitate your query. 

Swiss International Air Lines

Attention: Customer Service

625 RXR Plaza

Uniondale, NY 11553

How To Contact Swiss For Lost Baggage?

There could be two cases: either your baggage is delayed / missing or it could be damaged on your Swiss Air flight journey. In that case, you can easily make a claim against your booking. The option to do the same is available on the website. The steps are as follows. 

1. Visit the Swiss Air official website. 
2. Scroll to the bottom & click on Baggage. 
3. On this page, you will get the option of a) Delayed or missing baggage and b) Damaged Baggage. Choose accordingly. 
4. Under the same, you will get the option to report your complaint. 
5. Once you have submitted the same, you will be receiving a revert very soon. 

Conclusion

Now, you know how to contact Swiss Airlines customer service in three simple ways. You can either choose the mailing route, you can speak to the live chat, or you can just dial customer service to raise your request. You can choose whichever is best as per your convenience.